Frequently Asked Questions

Ordering
 
How can I track my order?
What happens if an item is backordered?
 
We will notify you immediately if an item is on backorder. You will then have the option to wait for the item to come back in stock or cancel the item from your order. A refund will be issued for the cost of the merchandise to the original payment method.
 
I had placed inventory in my cart but now the amount is lower or showing “unavailable”?
 
Inventory status is real-time and will fluctuate throughout the day. Inventory for your order will not be secured until the final check out process is complete. Inventory may be deducted from your cart if we are waiting for the receipt of a Purchase Order. If stock is showing “unavailable” please e-mail CustomerCare@MadeToOrder.com to inquire about renewed inventory.
 
 
Payments & Taxes
 
What methods of payment can I use?
 
MadeToOrder accepts the following:
  A receipt will be e-mailed upon check out. Charges will show up as Madetoorder, Inc on your credit card statement. MadeToOrder will accept valid Purchase Orders. Please note your order will be on hold until the Purchase Order has been received. Please e-mail your PO to CustomerCare@MadeToOrder.com. A confirmation e-mail will be sent as soon as your order has been released into production.
 
 
Production Times & Shipping
 
How much will it cost to ship my order?
 
MadeToOrder offers four ship methods: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air
 
Shipping can be calculated using the shipping estimator upon check out.
 
How long will it take for my order to ship?
 
Production times vary depending on the items chosen. In stock items will ship from our Las Vegas Warehouse in 24 to 48 hours. Factory Direct items will ship based on the production times listed on the product page and does not include transit time from the factory to your delivery address.
 
What if I am concerned about meeting an in hands date?
 
Please e-mail CustomerService@MadeToOrder.com if you have any concerns meeting a firm in hands date and we will do our best to ensure that your order arrives in time to meet the requested date.
 
 

 
Billing & Charges
 
When will my credit card be charged?
 
All orders placed with a credit card will be charged at the time of check out.
 
When will I receive my refund?
 
You will receive a refund 5-7 days after the merchandise has been returned to our warehouse and inspected to your initial payment method.
 
Can I cancel an order?

Please contact CustomerService@MadeToOrder.com to request an order cancellation. We will do our best to cancel any order if the request is made prior to the order being placed into production. If the order has been placed into production we will be unable to cancel.

 

 
Return Policy
 
Factory Direct merchandise is custom-made-to-order and ships directly from the supplier.  It is not eligible for returns or exchanges. Please make sure to refer to the "Factory Direct" notation listed in the product name before finalizing your purchase. In the event that you receive a Factory Direct item that arrives in a defective condition, we kindly request that you contact us at CustomerCare@MadeToOrder.com for further assistance with your order. When reaching out to MadeToOrder, please be sure to include an image of the item for our review.
 
Please note that any claims related to defective Factory Direct items must be filed with CustomerCare@MadeToOrder.com within 30 days of receiving your order. If applicable, we will promptly send you a replacement item at no additional cost or issue a refund to your original payment method. Your satisfaction is our priority, and we appreciate your understanding of our Factory Direct policy.